Terms and Conditions
Colliers Wood Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Colliers Wood Man and Van provides removal and related transport services within the United Kingdom. By making a booking, confirming a quotation, or permitting our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 “Company”, “we”, “us” and “our” refer to Colliers Wood Man and Van.
1.2 “Customer”, “you” and “your” refer to the individual or business requesting or paying for the services.
1.3 “Services” means any packing, loading, transport, unloading, removal, delivery, or related services provided by us, including man and van services, house removals, flat moves, office moves, and local collection or delivery.
1.4 “Goods” means the items, property or possessions that we are requested to move, handle, store or otherwise deal with during the provision of the services.
1.5 “Contract” means the legally binding agreement between you and us, incorporating these Terms and Conditions and any written quotation or confirmed booking details.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers, including collection and delivery of goods within the United Kingdom.
2.2 The specific services to be provided, the date and time, the number of staff, and the vehicle size will be set out in our quotation or booking confirmation.
2.3 We reserve the right to refuse any service that in our reasonable opinion may be unsafe, unlawful, or beyond the scope of our usual operations.
3. Booking Process
3.1 You may request a quotation by providing details of your move or transport needs, including but not limited to collection and delivery addresses, access information, property size, approximate volume of goods, and any special items.
3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all details are complete and accurate. Any changes may result in an adjusted price.
3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation or rate, either in writing or through clear verbal agreement, and where applicable, paid any required deposit.
3.4 We reserve the right to decline a booking at our discretion, including where we believe the service cannot be completed safely, lawfully, or within the requested timeframe.
3.5 You must inform us in advance of any potential access issues at either address, including parking restrictions, narrow roads, low bridges, internal or external stairs, lifts, or long carry distances, as these may affect the time required and the price.
4. Quotations and Pricing
4.1 Our quotations may be provided on an hourly rate basis or as a fixed price, depending on the nature and scope of the job.
4.2 Hourly rate bookings are charged from the time our vehicle and team arrive at the agreed collection location until completion of the job, subject to any minimum charge specified in the quotation.
4.3 Fixed price quotations are based on the information provided at the time of quoting. If the actual work differs significantly, we may adjust the price accordingly, with your agreement.
4.4 Quotations do not include any additional charges for parking fees, congestion or clean air zones, tolls, ferry charges, or similar costs unless expressly stated. Any such costs incurred in the course of the service will be payable by you in addition to the quoted price.
4.5 All prices are stated in pounds sterling. Where applicable, any taxes or statutory charges will be added to your invoice.
5. Payments
5.1 Payment terms will be stated in your quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service on the same day.
5.2 We may require a deposit to secure your booking, particularly for larger removals or longer distance moves. Any deposit requirements will be communicated at the time of booking.
5.3 Time-based bookings will be rounded up to the nearest agreed billing increment (for example, half-hour or hour) as specified at the time of booking.
5.4 If payment is not made when due, we reserve the right to charge reasonable late payment fees and interest, and to suspend or cancel any further services until payment is received.
5.5 For business customers, credit terms may be agreed in writing. Where credit terms apply, payment must be received by the due date stated on the invoice. Late payments may result in suspension of services and additional charges.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 For standard local man and van bookings, cancellations made more than 48 hours before the scheduled start time will generally not incur a cancellation fee, unless a specific non-refundable deposit has been agreed.
6.3 Cancellations made between 24 and 48 hours before the scheduled start time may incur a reasonable cancellation charge, which may include the loss of any deposit paid and any costs already incurred by us.
6.4 Cancellations made less than 24 hours before the scheduled start time may be charged up to the full quoted amount, at our discretion, to cover reserved time and resources.
6.5 If you are not present or not ready at the agreed time and location, or if we are unable to gain access due to factors within your control, this may be treated as a late cancellation and charges may apply.
6.6 If we need to cancel or reschedule due to circumstances beyond our control, such as severe weather, vehicle breakdown, accidents, or staff illness, we will notify you as soon as reasonably possible and offer a new date or time. Our liability in such circumstances will be limited to refunding any deposit paid for the affected booking.
7. Customer Responsibilities
7.1 You are responsible for ensuring that the property is ready for collection and that all items to be moved are clearly identified.
7.2 You must ensure that all goods are properly packed and protected, unless packing services have been agreed as part of the contract. Fragile or delicate items must be clearly marked and brought to our attention.
7.3 You must arrange suitable parking for our vehicle at both collection and delivery addresses. Any parking fines incurred as a direct result of your instructions or lack of parking arrangements will be chargeable to you.
7.4 You must ensure that the premises are safe for our team to work in and that all necessary permissions or permits have been obtained, including permissions from building management where applicable.
7.5 Children, pets, and other occupants should be kept away from work areas for their own safety and to allow us to work efficiently.
8. Goods Not Accepted for Carriage
8.1 Unless expressly agreed in writing, we do not accept the following items for carriage or removal:
(a) Hazardous, dangerous, or illegal goods, including but not limited to explosives, flammables, corrosives, and controlled substances.
(b) Live animals, plants, or perishable goods.
(c) Cash, securities, negotiable instruments, or high-value items such as jewellery, precious metals, or artworks.
(d) Waste materials or items intended solely for disposal, except as part of a separate, agreed clearance service in compliance with waste regulations.
8.2 If such items are transported without our knowledge, we shall not be liable for any loss, damage, or consequences arising, and you will be responsible for any claims, damages, or penalties we may incur as a result.
9. Waste and Environmental Regulations
9.1 We comply with applicable UK waste and environmental regulations. We are not a general waste carrier and do not provide uncontrolled rubbish removal.
9.2 Where we agree to remove items for disposal, this will be clearly stated as part of the service. Only suitable items will be taken, and additional charges may apply based on weight, volume, and disposal fees.
9.3 We will not collect or dispose of hazardous or prohibited waste, including chemicals, asbestos, medical waste, or any materials restricted under environmental legislation.
9.4 It is your responsibility to accurately describe any items you request us to remove and to ensure they are lawful to transport and dispose of. You will be responsible for any fines, penalties, or claims arising from misdescribed or unlawful waste.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.
10.2 We will not be liable for loss or damage arising from:
(a) Inadequate or improper packing by you or a third party.
(b) Normal wear and tear, or minor scuffs and scratches that may occur during moving large items.
(c) Pre-existing defects, weaknesses, or vulnerabilities in items being moved.
(d) Dismantling or reassembly of furniture or equipment, unless expressly agreed as part of the service, and then only to the extent of reasonable care.
(e) Atmospheric or environmental conditions such as damp, mould, rust, or changes in temperature.
10.3 Our total liability for any loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value of the affected items, and in any event will be limited to a fair and proportionate amount having regard to the agreed service price.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.
10.5 You must inspect your goods as soon as reasonably practicable after completion of the service. Any claim for loss or damage must be notified to us in writing within a reasonable period after the move, with sufficient details to allow us to investigate.
11. Delays and Events Beyond Our Control
11.1 We will use reasonable efforts to meet any agreed timescales, but timing is not guaranteed and may be affected by traffic, weather, road closures, access issues, or other external factors.
11.2 We will not be responsible for any delay or failure to perform our obligations caused by events outside our reasonable control, including but not limited to accidents, breakdowns, severe weather, strikes, or public emergencies.
11.3 If such an event occurs, we will inform you as soon as reasonably possible and will take reasonable steps to minimise the impact. Our liability in these circumstances will be limited to rescheduling where possible or cancelling and refunding any deposit paid for the affected booking.
12. Insurance
12.1 We maintain appropriate insurance cover for our operations in line with industry practice. Details of cover can be provided upon request.
12.2 Our insurance does not replace your own contents or business insurance. You are encouraged to arrange additional cover for particularly valuable or fragile items where necessary.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of our service, you should raise your concerns with us as soon as possible so we can seek to resolve the matter promptly.
13.2 We will investigate complaints in good faith and aim to provide a response within a reasonable timeframe, taking into account the nature and complexity of the issue.
13.3 If a dispute cannot be resolved amicably, both parties agree to consider reasonable negotiation or mediation before commencing formal legal proceedings.
14. Privacy and Data Protection
14.1 We collect and process personal information necessary to provide our services, manage bookings, and comply with legal obligations.
14.2 We will handle your personal data in accordance with applicable UK data protection law and only retain it for as long as necessary for the purposes for which it was collected.
15. Amendments to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
15.2 Any significant changes will normally be published on our service information materials or made available upon request.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By making a booking with Colliers Wood Man and Van, you confirm that you have read, understood, and agreed to these Terms and Conditions.
